Shipping policy

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.

2. Shipping Rates and Options:

  • We offer a variety of shipping options, including standard and expedited shipping.
  • Shipping rates are calculated based on the destination, weight, and dimensions of your order.
  • You can view the estimated shipping cost during the checkout process before finalizing your purchase.

3. Estimated Delivery Times:

  • Delivery times may vary depending on your location and the shipping method selected.
  • Standard shipping usually takes 3 to 7 business days.
  • Please note that delivery times may be affected by factors beyond our control, such as weather or postal service delays.

4. International Shipping:

  • We offer international shipping to select countries. International shipping rates and delivery times may vary.

5. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

6. Lost or Damaged Items:

  • We take great care to ensure that your order reaches you in perfect condition. However, if your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue.

7. Shipping Restrictions:

  • Some items may be subject to shipping restrictions or additional handling fees due to their size, weight, or content. These restrictions will be clearly indicated on the product page.

8. Multiple Shipments:

  • In some cases, your order may be shipped in multiple packages to ensure timely delivery. You will receive separate tracking information for each shipment.

9. Returns and Refunds:

  • For information on our return and refund policy, please refer to our Return Policy.

10. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at support@finevivid.com or +1 929-594-3577.

By shopping with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.